Data guides
Gladly: see how much data you have, then export it.
Pick a system to see two things: how to check how much data is in it, and how to export a copy. No form, no sign-in.
Gladly
Support & customers
How to see how much data is in Gladly
- Sign in to Gladly as an administrator or team manager
- Open Reports → Conversation Summary
- Set the date range as wide as possible and click View Report
- Note the Conversations Closed total
Gladly has no storage page; record total conversations (Contact Summary counts individual contacts, not conversations).
Gladly’s official instructions
How to get a copy of your Gladly data
- Sign in as an Administrator or Team Manager
- Open the Reports page and choose a report
- Set filters and click View Report
- Click Download CSV and pick an interval
- Save the file
Administrators and Team Managers can open Reports, choose a report and filters, click View Report, then Download CSV. Full conversation transcripts can't be downloaded in the app and need the Gladly API.
Report CSVs are capped at 100k rows for most reports (1 million for some), and they don't include message transcripts.
These instructions are written by DataFrenzy from each vendor’s public help pages. Menu names can vary by plan and change over time; the official link on each guide is the final word. Screenshots come from each vendor’s own help pages and videos or, where noted, from third-party tutorials credited under the image; dashed outlines are illustrations, not screenshots. Looking up a size or preparing an export never sends anything to DataFrenzy.