Data guides
GoTo Connect: see how much data you have, then export it.
Pick a system to see two things: how to check how much data is in it, and how to export a copy. No form, no sign-in.
GoTo Connect
Email & communication
How to see how much data is in GoTo Connect
- Sign in to GoTo Admin (admin.goto.com) as a super admin or with view reports permission
- Go to Phone system → Call reports (opens Analytics)
- Set the date range (up to 13 months)
- Note the total call volume in the summary table
- Calls with a play icon have recordings; count those if you need recordings
GoTo shows no storage figure for its own recording storage; record call counts, and if recordings go to your own Amazon S3 bucket, check the bucket size in AWS instead.
GoTo Connect’s official instructions
How to get a copy of your GoTo Connect data
- Sign in to the Analytics app with Super admin or view reports permission
- Select the Call reports board and a grouping
- Select Export
- Open the CSV from your downloads
Users with the Super admin role or view reports permission can sign in to the Analytics app (or the call reports portal), open a call report and select Export to download a CSV of call details.
GoTo support cannot run reports for you because of CPNI rules, and the call report export covers call details only. Recordings are opened call by call or from your own cloud storage bucket.
These instructions are written by DataFrenzy from each vendor’s public help pages. Menu names can vary by plan and change over time; the official link on each guide is the final word. Screenshots come from each vendor’s own help pages and videos or, where noted, from third-party tutorials credited under the image; dashed outlines are illustrations, not screenshots. Looking up a size or preparing an export never sends anything to DataFrenzy.